The most robust technology platform available

We are dealing with patient health data, so security is the absolute priority. As a Salesforce Health Cloud partner, we have the most secure Platform in the recruitment industry.

• From HIPAA and GDPR compliance to the in-country Privacy Acts, we have you fully covered.
• We don’t use email for security reasons.
• All data is kept securely inside the TrialWire Platform with the security backing of Salesforce Health Cloud.
• All communication between sites and patients is inside the Platform.
• In addition, we have Salesforce advanced event tracking to monitor the Platform real-time. 

Salesforce Health Cloud Backbone

TrialWire chose Salesforce Health Cloud as its technology backbone precisely because the platform layers health-sector certifications – ISO 27001, HITRUST CSF, SOC 1/2/3- on top of Salesforce’s enterprise-grade infrastructure. Native capabilities such as Shield Platform Encryption, Field Audit Trail, Event Monitoring, and real-time threat detection let us safeguard data without bolting on third-party tools. Meanwhile, the Health Cloud consent-management and data-segmentation features ensure that patient communication, pre-screening criteria, and site dashboards stay partitioned, keeping recruitment workflows efficient while protecting proprietary inclusion/exclusion algorithms.

Robust data-protection starts with a defense-in-depth architecture

All personally identifiable information (PII) and study records are encrypted in transit (TLS 1.2+) and at rest (AES-256) while access is governed by strict role-based controls and multi-factor authentication. Audit trails capture every query, export, or modification, giving sponsors a tamper-evident ledger aligned with FDA 21 CFR Part 11, HIPAA, GDPR, and Australian Privacy Act requirements. This zero-trust posture not only shields participants’ health data from external threats but also limits insider risk by enforcing the principle of least privilege across study teams, Sponsors and CRO partners.